True value solar… We’ve all seen the ads on TV. We know their prices are pretty low, but are they any good? Well of course if you want a cheap deal, you’ll be able to get that with True Value Solar. At least in the short-term. What any sensible decision-maker should be thinking about though (before they get solar) is this:
- How long am I going to be in this house for?
- What are the lifetime kWhs I am going to get from this system?
- Are there any hidden conditions I have to meet in order to be eligible for warranty claims?
The third dot-point above really should NOT have to be a dot point. The fact is, some companies are not being fair on customers as far as warranties go so in it goes.
True Value Solar Review – Company Overview
True Value Solar established themselves in the solar game in 2009. They sell cheap solar systems by buying in bulk and hiring sub-contractors while focusing on tele-sales efforts rather than in-house consultation. By cutting costs wherever possible, they are able to offer cheap prices to their customers. Whether or not this is worth it is questionable. Would you buy a power saw at a cheap $2 shop? Or would you go for the premium brand-name products? Or maybe somewhere in between?
Here’s a recent video on True Value Solar:
Some of the comments from the above video on Youtube:
Melcom O – 4 months ago
Forget about after sales service, if you don’t get them to service your solar system after 2 years, they don’t want to know you. The worst company I’ve dealt with. Told me to look up the Inverter manufacturer on the internet and could not even provide me with a phone number, basically did not want to know me – would not recommend them to my enemies.What a f***ing Crock!!! So how many employees have posted Below Me???? All of you? True Value Solar suck!!! While I have water dripping down a light fitting and the plasterboard ceiling about to collapse you can’t even return a f***ing phone call as promised. This has gone on for two weeks. Next step, Ombudsman, chamber of Commerce, Consumer affairs/protection/watchdog, Media etc.
Well, they started in 2009 so that’s not too bad. Of course, they seem highly focused on a repeatable business model with thin profit margins and a high volume of sales, so that’s something to think about it you want a company which will be around a long time to service warranties. But 5 years is not too bad for a solar company.
One thing you notice straight away with these guys is that they don’t advertise panel or inverter brands. In the “products” section of their website they talk about “high-efficiency” solar panels, which is very misleading. One good reason for not advertising product brands is that they can stay flexible on what they deliver. This means if they can get a shipment of solar panels that are cheaper than they had originally bargained for, they can grab the chance to push profits higher. Of course, this is not a strategy that would be in the customer’s best interests.
True Value Solar Review – Industry Memberships
True Value Solar Review – Solar System Pricing
Obviously True Value Solar have low prices. This is one good reason to consider their services. What’s more important to consider, though, is the lifetime value you are getting when you buy solar. E.g. if your system lasts 5 years and needs 3 service calls which put it out of service for 3 months… Or if your system works flawlessly for 20 years straight. This is not to say that you will have problems if you buy “cheap”, but you almost always “get what you pay for” when it comes to solar.
True Value Solar Company Diversity
True Value Solar are not a diverse company. They are focused on solar power and that’s what they stick to.
True Value Solar Review – Customer Satisfaction
OK, there are mixed stories here. As usual, keep in mind that every man and his dog will spout off whenever something goes wrong, but very few satisfied customers take the time to give a review. Solarquotes.com.au scores True Value Solar at 4/5 stars from 321 reviews (pretty darn good) – read them here. This site, however, only scores them 1.9/5 stars from 226 reviews (pretty hopeless) – read them here. Keep in mind, when you install large volumes of solar systems, it’s easy to build up a large amount of complaining customers online – not to mention other installers posing as customers to try to dissuade people from buying from their competitors.